GSolve360
Introduction to Our GSolve360
GSolve360 is Greensoft Solutions’ comprehensive Helpdesk and IT Service Management platform that transforms the way your business handles support, IT operations, and customer service. From intelligent ticket management and AI-powered assistance to asset tracking and a rich knowledge base, GSolve360 delivers a complete 360-degree service management solution for modern teams.
Platform Screenshots
GSolve360 — Helpdesk Home Page
GSolve360 — Service Desk Dashboard
GSolve360 — Admin Panel & Add Ons
Greensoft Solutions For GSolve360
At Greensoft Solutions, we built GSolve360 to unify every aspect of IT and customer support into one powerful, scalable platform. Whether you are a small business or a large enterprise, GSolve360 adapts to your needs — delivering fast, intelligent, and effective service management powered by Elea AI.
Our Offerings
Driving Business Value with Our GSolve360
Helpdesk & Ticket Management: GSolve360 centralizes all support requests into one organized helpdesk. Agents can track Open, Overdue, Unassigned, Unanswered, and Pending tickets in real time from a powerful dashboard — ensuring no request is missed and every customer gets a fast, effective resolution.
IT Service Management (ITSM): Go beyond basic ticketing with a full ITSM suite covering Problems, Changes, Releases, Assets, Contracts, and Software Licenses. GSolve360 gives your IT team complete control over the entire service lifecycle in one integrated, easy-to-use platform.
AI-Powered Elea Assistant: GSolve360 is powered by Elea — our intelligent AI engine featuring Elea Assistant, Elea Bots, Elea Agent, and Elea Data Sources. Elea automates routine tasks, intelligently routes tickets, suggests knowledge base solutions, and continuously learns to improve support quality.
Knowledge Base & Self-Service: Empower customers and agents with a rich, searchable knowledge base. GSolve360 lets teams document solutions, FAQs, and guides so customers can self-serve and agents resolve issues faster — significantly reducing ticket volume and improving satisfaction scores.
Asset & Contract Management: Track deployed assets, manage software licenses, and monitor active contracts all within GSolve360. Get full visibility into your technology assets and contractual obligations, helping your organization optimize costs and maintain compliance effortlessly.
Multi-Channel Support & Reports: GSolve360 supports email integration with OAuth, team collaboration tools, and role-based access for Agents, Departments, and Teams. Comprehensive dashboards and reports give management real-time visibility into SLA compliance, ticket trends, and team productivity.
Start a Conversation with us Today.
Want to see GSolve360 in action? Visit our live platform at gsolve360.greensoftsolutions.net or schedule a personalized demo today. Contact us at info@greensoftsolutions.net and discover how GSolve360 can streamline your operations and boost team efficiency.